Terms and Conditions
1. Scope
These terms govern access to courses and services provided by DrawLab UK for users in England and beyond. By using our website or enrolling in any course, you accept these terms in full.
- Provider: DrawLab UK, operating in the United Kingdom.
- Services: online and in-studio training, materials, and related digital resources.
- Users: individuals aged 16+ or those with parental consent.
2. Enrolment
By enrolling, you agree to attend scheduled sessions and follow studio safety rules where applicable. Admission may require prerequisite skills or portfolio reviews for advanced modules.
- Provide accurate personal information for certificates and communication.
- We may reschedule sessions due to tutor availability or events beyond our control.
- Access credentials are personal and must not be shared.
3. Payments
All fees are listed in GBP and include applicable taxes unless stated. Payment is due prior to course start. We accept major cards and secure online transfers.
- Invoices are issued electronically; retain them for your records.
- Late payments may result in suspended access until the outstanding balance is cleared.
- Discount codes cannot be combined and may have expiry dates.
4. Cancellations
You may cancel up to 7 days before the start date for a full refund. Later cancellations may incur a fee. If a course is cancelled by us, you will receive a full refund or the option to reschedule.
- No-shows are not eligible for refunds.
- Digital materials accessed prior to cancellation may be deducted from refunds where applicable.
- Requests should be sent from the enrolment email address for verification.
5. Liability
We are not liable for indirect or consequential losses. Our total liability is limited to the fees paid for the affected course. This does not limit liability for fraud or for death or personal injury caused by negligence.
- Users must comply with safety instructions in studio environments.
- We do not guarantee specific outcomes such as job placement or grades.
- Content is provided “as is” and may change without notice to improve quality.
6. Contact
For questions about these terms or your enrolment:
- Email: [email protected]
- Phone (UK): +44 20 4571 9382
DrawLab UK aims to respond within 2 business days. For urgent issues related to upcoming sessions, please call.